Policies
Appointment Policy
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).
Cancellation / No Show Policy
At Envi we have a 48-hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have a $50.00 fee automatically charged to the credit card on file.
If a client has no shown and/or late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at Envi.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Envi team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
Refund Policy
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
Children Policy
Here at Envi, we love babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.
Privacy Policy
1. Introduction
Envi Aesthetics (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, and share personal information when you visit our website www.enviaesthetics.com interact with us on social media, or use our services.
By accessing or using our website and related services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.
2. Information We Collect
We may collect various types of personal information depending on your interactions with us. This may include:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Medical Information: Any medical details you voluntarily provide, such as health history, medical conditions, or treatment details. We handle this data with strict confidentiality and in compliance with relevant laws, including HIPAA (if applicable).
- Social Media Information: If you interact with us via social media platforms (e.g., Facebook, Instagram, Twitter), we may collect information such as your profile name, user ID, and any public content or information you provide while interacting with us on these platforms.
3. How We Use Your Information
We use the information collected to:
- Provide you with information, products, or services that you request.
- Improve and personalize our website and services.
- Communicate with you, including responding to inquiries and sending you updates.
- Analyze and improve our social media engagement.
- Comply with legal obligations and enforce our terms and policies.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following situations:
- Service Providers: We may share information with third-party vendors who help us operate our website, provide customer service, and conduct social media analytics.
- Legal Requirements: We may disclose your information if required by law or in response to legal proceedings.
- Social Media Platforms: When you interact with our social media pages, please remember that anything you publicly share can be visible to other users. Please review the privacy policies of these platforms to understand how they handle your information.
5. Social Media Privacy and User Control
Your interactions on our social media channels are governed by the privacy settings and policies of the respective platforms. You have control over what you share and can manage your privacy preferences directly on those social media platforms. We encourage you to review and adjust your privacy settings as needed.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, and disclosure. However, please remember that no method of electronic storage or transmission is entirely secure.
7. Your Rights
Depending on your location, you may have rights to access, modify, or delete your personal information, including the right to request restriction of data processing. For specific information on your rights or to exercise them, please contact us at:
Envi Aesthetics
admin@enviaesthetics.com
571-262-7512
24560 Southpoint Dr. Suite 270, Aldie, Virginia 20105
8. Changes to This Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we protect your privacy. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Envi Aesthetics
admin@enviaesthetics.com
571-262-7512
24560 Southpoint Dr. Suite 270, Aldie, Virginia 20105